From the article: “For municipal water and wastewater utilities, failure is not an option.
“A few years ago, WaterTAP interviewed utility managers to better understand their pain points. When we asked how they incorporated innovative solutions into their facilities, they admitted that it was not easy to put ideas into practice. While many managers want to introduce efficiencies and cost savings, making the business case for new technologies or solutions is a challenge.”
Permission to Fail: To cultivate a culture of innovation in utilities, start with the freedom to learn from mistakes. Canadian Municipal Water News & Review